Support
How can we help?
Get help with SKITA Wallet, KITA Gate, mobile wallet connection, swaps, burns, rewards, NFTs, and account security.
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Wallet Access
Create, import, unlock, lock, backup, password and local keystore issues.
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Swap Issues
Quote, slippage, signing, pending transactions, failed swaps and Jupiter route problems.
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Burn & Rewards
KITA burn verification, XP, daily rewards, claim status, tier progress and leaderboard.
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Mobile Support
iPhone, iPad, Android, Phantom browser, Solflare, PWA installation and app-like behavior.
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NFT & Portfolio
NFT sync, token balances, missing prices, hidden assets, portfolio refresh and RPC sync.
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Community
Chat moderation, message reports, reactions, usernames, profile and privacy settings.
Before contacting support
1
Check wallet state
Open Wallet or Profile and confirm the connected address is the correct one.
2
Refresh live data
Use balance/portfolio refresh or reload the page after clearing old service worker cache if needed.
3
Check transaction signature
Open the transaction on Solscan and verify whether it is pending, confirmed, or failed.
4
Avoid sharing secrets
Never send seed phrase, private key, local keystore JSON, wallet password, or signed transaction data.
5
Send clear details
Include browser/device, wallet address, transaction signature, page name, and exact error text.
Support will never ask for secrets
Do not share seed phrase, private key, wallet password, local encrypted keystore, or screenshots that reveal recovery phrases.
Contact channels
Quick diagnostics
WalletNot connected
NetworkSolana Mainnet
PWAChecking...
Browser...